In 2019 the sustainability issues used to update the Materiality matrix were again identified by involving the various stakeholders.
The stakeholders were asked to evaluate a serious of potentially significant issues and then indicate which of them were the main strategic priorities. The surveys, conducted on a sample of over 3,000 customers, over 2,000 employees and 50 representatives of public institutions and non-profit organisations, were carried out by an outside independent company online or using telephone interviews, while ensuring the anonymity of the respondents.
The same issues were evaluated by the first line staff of UBI Banca and the management of the subsidiaries in order to identify the significant and priority issues for the Group’s strategies.
The induction provided to the Board of Directors and in the context of the Risk Committee included a section discussing the results of the surveys and the way they are shown in the Materiality matrix, in preparation for the discussion and approval of the Materiality matrix by the Board of Directors.
Topics to be subject to materiality assessment were identified with reference to external documentary sources (references for the GRI Standards, sustainability reporting by other banking groups and investor questionnaires from SRI and ESG rating agencies) as well as internal sources (Business Plan, communications and statements from senior management and results from stakeholder engagement activities).
Risks potentially affecting the Group's activities were concurrently mapped with reference to a market benchmark and publications by international institutions (World Economic Forum, Task Force on Climate-Related Financial Disclosures and Carbon Disclosure Project). Risks were identified to reflect external factors in connection with key current global economic, social, environmental and geopolitical trends and internal factors in connection with corporate processes.